clever dog reading scrubbies dog shampoo faqs
star illustration on dog shampoo shop website

Product FAQS

  • No, but very close! At Scrubbies, we take pride in our commitment to using natural and nature identical ingredients to create high-performing products that are safe for both you and your dog. While it is not possible to create a 100% natural liquid shampoo due to the inclusion of water, we strive to maintain a close alignment with natural ingredients. To ensure the safety and longevity of our products, we use a paraben-free preservative made from glycerine. This preservative is included at a concentration of 1% of the total formulation. By preserving our shampoo, we can prevent the growth of mould, yeast, and fungi, guaranteeing that your dog's skin comes into contact with a safe and bacteria-free product.

    While our products may not be 100% natural, we prioritise the safety and effectiveness of our formulations. By using natural and nature-identical ingredients, we are able to create luxurious and high-performing products that deliver exceptional results for both you and your furry friend. So rest assured, at Scrubbies, we are dedicated to providing you with products that are as natural as possible without compromising on safety and quality.

  • Yes all our products are vegan :)

  • No palm oil here

  • We've carefully selected the right essential oils to include in our shampoos, making them naturally flea-repellent Some are more effective than others in repelling fleas and ticks. Lavender, tea tree, eucalyptus, and peppermint, are among the essential oils we use, known for their exceptional flea-repelling properties. We’ve incorporated these into our shampoos.

  • Our unscented formula makes it the perfect choice for your pup's first bath, introducing them to the wonders of grooming without overwhelming their sensitive senses.

    Our Puppy Shampoo is paraben and SLS free, ensuring a safe and gentle bath time experience. It contains chamomile water, known for its soothing properties, and olive oil to nourish growing skin.

  • We recommed using our gentle shampoo on any dog under 8 months.

    Our gentle shampoo is not just for puppies! It’s also suitable for adult dogs with sensitive skin. The shampoo is mild and gentle, leaving their fur soft and shiny. We believe in using only the best ingredients for your four-legged friend.

Customer Service FAQS

  • At Scrubbies, we take pride in our commitment to sustainability and the environment. When it comes to shipping your order, we ensure that it is done in the most eco-friendly way possible.

    Your order will be packed with love and care in our recyclable mailing bags. We wrap products in recycled cardboard to provide an extra layer of protection during transit. We are also proud to say that all our packing materials, including our tape, are plastic free and fully recyclable. We understand the importance of minimizing plastic waste, which is why we have made it a priority to use alternative packaging materials that are kinder to the planet.

  • If you want your order to be sent as a gift, simply send us an email with your order number, and our dedicated team will take care of the rest. We'll remove any pricing information from the package and add ribbon to make it extra special.

  • Be sure to sign up for our newsletter and follow us on our socials so keep up to date with new product launches.

  • We know there’s nothing worse than waiting! We recommend dropping us an email about the product you’re interested in, we’ll let you know as soon as it’s restocked!